Last Updated: January 15, 2025
The Bottom Line
We collect the minimum data needed to run a secure gambling platform. We don't sell your information, we don't spam you with marketing crap, and we give you control over your data. That's it.
What Information We Collect
Account Information: Name, email, phone number, date of birth (for age verification), and address (for legal compliance).
Financial Information: Payment method details, transaction history, and winnings records (required by Australian gambling laws).
Gaming Activity: Tickets purchased, games played, login times, and betting patterns (for responsible gaming monitoring).
Technical Data: IP address, browser type, device information, and usage analytics (to keep the platform secure and functional).
Communications: Support tickets, chat logs, and any other messages you send us.
Why We Collect This Data
Legal Compliance: Australian gambling regulations require us to verify your identity, track transactions, and monitor for problem gambling behaviors.
Security: We need to protect your account from fraud and unauthorized access.
Service Delivery: To process your bets, handle payouts, and provide customer support.
Responsible Gaming: To identify potential gambling problems and offer appropriate interventions.
How We Use Your Information
- Process your account registration and verification
- Handle deposits, withdrawals, and prize payments
- Provide customer support and resolve issues
- Monitor for fraud and suspicious activity
- Comply with legal and regulatory requirements
- Send important account and security notifications
- Improve our platform and services
What We DON'T Do
We don't sell your data. Ever. Your information isn't a revenue stream for us.
We don't spam you. You'll only get emails about your account, important updates, or things you specifically signed up for.
We don't share unnecessarily. We only share data when legally required or with your explicit consent.
When We Share Information
Legal Requirements: We may share data with law enforcement, tax authorities, or gambling regulators when legally obligated.
Service Providers: We work with trusted third parties for payment processing, identity verification, and technical services. They're bound by strict confidentiality agreements.
Business Transfers: If Industrial Lotto is sold or merged, your data may be transferred to the new owners (you'll be notified in advance).
Safety and Security: We may share information to prevent fraud, protect our legal rights, or ensure user safety.
Data Security
Your data is protected by industry-standard security measures:
- 256-bit SSL encryption for all data transmission
- Encrypted storage of sensitive information
- Regular security audits and penetration testing
- Multi-factor authentication for staff access
- Secure data centers with physical access controls
- Regular backups and disaster recovery procedures
Your Rights
Access: You can request a copy of all data we hold about you.
Correction: You can update or correct your personal information at any time.
Deletion: You can request deletion of your data (subject to legal retention requirements).
Portability: You can request your data in a machine-readable format.
Restriction: You can limit how we process your data in certain circumstances.
Objection: You can object to certain types of data processing.
To exercise these rights, contact us at privacy@industriallotto.com.au or use our contact form.
Data Retention
We keep your data only as long as necessary:
- Account Data: While your account is active, plus 7 years after closure (legal requirement)
- Transaction Records: 7 years (tax and gambling law requirements)
- Communications: 3 years for support purposes
- Technical Logs: 12 months for security and troubleshooting
Cookies and Tracking
We use cookies to keep you logged in, remember your preferences, and analyze site usage. You can control cookies through your browser settings. See our Cookie Policy for details.
Third-Party Links
Our site contains links to external websites (like gambling support organizations). We're not responsible for their privacy practices - check their policies before sharing information.
Age Verification
We're required to verify that all users are 18 or older. This involves checking your identity documents and may include credit checks or database lookups.
International Transfers
Your data is primarily stored in Australia. If we need to transfer data internationally, we'll ensure appropriate safeguards are in place.
Changes to This Policy
We'll update this policy when necessary and notify you of significant changes. The "Last Updated" date at the top shows when changes were made.
Contact Us
Questions about privacy? Contact our Data Protection Officer:
- Email: privacy@industriallotto.com.au
- Phone: 1-866-531-2600
- Mail: Privacy Officer, Industrial Lotto Australia, Level 12, 385 Collins Street, Melbourne VIC 3000
Complaints
If you're not satisfied with how we handle your privacy concerns, you can lodge a complaint with the Australian Privacy Commissioner at www.oaic.gov.au.
