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No call centers, no automated responses. Real people who understand the game.

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Email Support support@industriallotto.com.au - Response within 4 hours

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Emergency Hotline 1-866-531-2600 - 24/7 for urgent account issues

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Live Chat Available 9 AM - 11 PM AEST (Login required)

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Head Office Level 12, 385 Collins Street, Melbourne VIC 3000

Got questions? Feedback? Issues? Drop us a line and we'll get back to you fast.

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Keep me updated on new features and big jackpots

Login issues, password resets, or account verification problems usually get resolved within 30 minutes during business hours.

Payouts are processed within 24-48 hours. Larger amounts may require additional verification for security reasons.

Try clearing your browser cache first. If that doesn't work, our tech team can usually fix platform issues within 2 hours.

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18+ | Gamble Responsibly | GambleAware.org | Gamblers Help | Phone: 1-866-531-2600